About Swissotel Chicago
Enjoy Swiss quality in the Windy City at the four-star Swissotel Chicago. Occupying a triangular glass high-rise close to downtown and Lake Michigan, this contemporary hotel boasts a modern health club.All spacious and air-conditioned rooms feature a view and an en-suite bathroom, flat-screen cable television, multimedia docking station, work desk with ergonomic chair, safe and tea and coffee-making facilities. Suites are available as are disabled access rooms.On-site parking and Wi-Fi throughout are available plus room service, concierge, elevators, event facilities, safety deposit boxes and a business centre. Guests get health club access where a steam room, sauna, gym and plus spa treatments are available. Pets are allowed.A Swiss-style buffet breakfast is available and the hotel boasts two restaurants plus a lounge-bar.Smoke-free Swissotel Chicago is just a short walk from the Magnificent Mile for shopping, dining and entertainment galore.
Top amenities
- WiFi in lobby
- Free WiFi
- Pool(Unavailable)
- Spa(Unavailable)
- Parking
- Pets
- A/C
- Restaurant
- Hotel bar
- Gym(Unavailable)
Rating overview
8.7
trivago Rating Index®based on 21190 reviews from:
- Hoteles.com(8.8/10),
- LocationExcellent (9.0 / 10)
- RoomsVery good (8.3 / 10)
- ServiceExcellent (8.5 / 10)
- CleanlinessExcellent (8.7 / 10)
- Value for moneyGood (7.8 / 10)
Positive Reviews
positive:
Top central location close to downtown
The location on the banks of the Chicago River was appreciated by business and leisure guests for enabling easy access to downtown and commercial districts. Just across the river guests could explore the Magnificent Mile, while Millennium Park was only a ten-minute walk away. There was high praise for the great views from this hotel's triangular premises. Guests enjoyed views towards the city, parks or Lake Michigan.
positive:
Praise for customer service and food
Most reviewers expressed positive opinions about the customer service, describing staff as friendly, helpful and eager to please. Guests ordering room service thought the food was good. Food and service at the two restaurants impressed most diners, although some thought prices weren't very competitive. The Swiss-inspired buffet breakfast was extensive and attracted glowing reports from most diners.
positive:
Stylish hotel offered comfortable stay
Reviewers mostly reported having a pleasant stay because they found the rooms to be comfortable, clean and spacious. Those who upgraded to the impressive suites in the upper floors thought they were very well-appointed and spacious. Most visitors called the beds comfortable and thought the hotel was beautifully well-kept and stylish with a modern ambience. The swimming pool and health club both attracted praise from reviewers.
Negative Reviews
negative:
Grumbles about Wi-Fi charges
Most guests said they couldn't understand why there were charges for using the in-room Wi-Fi service when free Wi-Fi comes as standard at so many other high-end hotels.
negative:
Extras were pricey
From parking to minibar prices, there was criticism from some quarters for the premium rates guests often faced for incidentals and extra services during their stays.
negative:
Rooms had some drawbacks
A few reviewers encountered problems with their rooms such as plumbing issues, stained carpets and tired-looking furniture. According to some critics, housekeeping sometimes neglected to change towels.
All amenities
Wellness / Spa
- Beauty salon
- Massage
Property amenities
- Café
- Entrance hall/lobby
- Express check-in
- Elevator
- Parking
- Pets allowed
- Hotel bar
- Conference rooms
- Restaurant
- On-site boutique shopping
- Deck chairs
- WiFi in public areas
- Fax/Modem access
- Free WiFi in public areas
- ATM
- Late check out
- Valet parking
- Housekeeping
- Free WiFi
- Breakfast
- Masks provided
- Safe distance
- Response protocol
- Online check in/check out
- New safety protocols
- Cashless payment
For children
- Cot
- Kids stay for free
Room amenities
- Television
- Central heating
- Electric kettle
- Air conditioning
- Pay-TV
- Desk
- Sitting area
- WiFi
- Fridge
- Free WiFi (rooms)
- Coffee machine
Sports facilities
- Boat rental
- Fitness
Theme / Type
- Convention hotel
Accessibility
- Accessible hotel
- Accessible bathroom
- Accessible parking
Arrival / Departure
- Check in: 15:00
- Check out: 12:00
Contact
323 East Wacker Drive, 60601, Chicago, USA
Telephone: +1(312)5650565|Fax: +1(312)5650540|Official hotel site
Frequently Asked Questions about Swissotel Chicago
Is there a pool area at Swissotel Chicago?
No, Swissotel Chicago doesn’t offer pool areas.
Are pets allowed at Swissotel Chicago?
Yes, Swissotel Chicago has a pet policy that may vary based on the room type or availability. Please check with the hotel directly to learn about their pet policy.
Is parking available at Swissotel Chicago?
Yes, Swissotel Chicago provides Parking, Accessible parking for guests.
What time is check-in and check-out at Swissotel Chicago?
Check-in at Swissotel Chicago is available from: . Check-out time is by .
Where is Swissotel Chicago located?
Swissotel Chicago is located in 323 East Wacker Drive, 60601, Chicago, USA.
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Explore nearby attractions
- International Airport Chicago O'Hare
- United Center Park
- The Magnificent Mile
- Loop
- Chicago Marathon
- McCormick Place
- Millennium Park
- Grant Park
- Santa Fe
- Pritzker Family Children s Zoo
- Lego
- Lincoln Park
- Navy Pier
- Soldier Field
- Chicago Union Station
- International Airport Midway
- Seadog Speedboat Lake Tour
- Frank Lloyd Wright by Bus
- Festival de la Villita
- John Hanco*ck Center
- Oak Street Beach
- Wrigley Field
- Gleacher Center
- Art Institute of Chicago
- River North
- Chicago Cultural Center
- North Avenue Beach
- Ohio Street
- Dearborn Street
- Willis Tower Skydeck
- Oakland
- Belmont Harbor Beach
- Logan Square
- Irving Park East
- BusCon Expo
- South Loop
- Cloud Gate
- 777 North Michigan Avenue
- Gold Coast
- West Loop
- Old Town
- Lincoln Park Zoo
- Chicago International Coin Fair
- Process Expo
- 400 East Ohio Street
- 55 East Erie Street
- Water Tower Place
- Shedd Aquarium