BT (British Telecom) Outage Map (2024)

BT (British Telecom) Outage Map (1)

The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

BT (British Telecom) users affected:



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BT (British Telecom) Outage Map (9)

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

London, England1286
Birmingham, England454
Manchester, England327
Croydon, England237
Leeds, England186
Tower Hamlets, England165
Hackney, England155
Glasgow, Scotland155
Bristol, England154
Islington, England152
Ealing, England130
Southwark, England108
City of Westminster, England101
Cardiff, Wales97
Edinburgh, Scotland92
Harringay, England91
Leyton, England83
Liverpool, England83
Bermondsey, England75
Newcastle upon Tyne, England70
Bushey, England59
Southampton, England57
Leicester, England55
Camden Town, England55
Nottingham, England54
Paddington, England51
Coventry, England51
Sheffield, England50
Chester-le-Street, England45
Bradford, England41


Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • BT (British Telecom) Outage Map (11)KittyCash3w 💚 (@kittycash3w) reported

    Trying to contact @bt_uk via phone because my Internet has just completely dropped...I was told to hang up and wait for a text so they can figure out what's wrong.I go to reply to the text and I get told I WILL BE CHARGED LOL.@bt_uk wtffff man. I want out of this contract 😭

  • BT (British Telecom) Outage Map (12)SUGARBUSH / TUNBRIDGE WELLS RECORD EXCHANGE (@SugarbushVinyl) reported

    @btsport hope you're ashamed of yourselves parroting UEFA lies about a Liverpool fans. I hope people cancel their BT SPORT subs in protest.

  • BT (British Telecom) Outage Map (13)✨Kittea (Emma) | 🏳️‍🌈 #Pride #LoveIsLove ❤️💜💙 (@MerKittea) reported

    So I accidentally fell asleep at my PC at noon for 2 hours. Bad idea because I woke up stiff as ****. Now I'm balancing web chats with @OVOEnergy and @bt_uk but not getting far with either. OVO are useless as always. BT are fine but I'm having trouble with my BT ID. 😓

  • BT (British Telecom) Outage Map (14)Naomi Jane Walker (@NaomiWalker) reported

    @bt_uk do you have general broadband issues in Edinburgh? I’m getting an eta to fix of Friday which isn’t much help!

  • BT (British Telecom) Outage Map (15)John Tierney (@JohnTierney68) reported

    @drsje3 @bt_uk You can now leave with only 24 hrs notice failure to provide the service your paying for is breach of contract on there part just away BT can’t hold you hostage like they once could

  • BT (British Telecom) Outage Map (16)Greg Wallace (@greg9rovers) reported

    Surprise, Surprise, @bt_uk broadband is down for me again. 31st May, 4th June, today. Looks like there is a pattern to me. Dreadful. You've put my prices up, but you've given me a substandard service. Imagine if my direct debit only worked a fraction of the time.

  • BT (British Telecom) Outage Map (17)John Bee - Amateur Apiarist (@won2winit) reported

    @bt_uk Can you advise why the wifi signal on my new Hub 2 is slowed than my previous BT supplied modem?You normally expect newer tech to improve on previous performance.And yes I know you can supply WiFi extenders at an extra cost but im limited for available sockets.

  • BT (British Telecom) Outage Map (18)jonathan latham (@deore74) reported

    @bt_uk Ive an issue with the app ease of use not being on par with what we have now in the form of sky mini hd boxe...walk in the room turn on flick through....with this im guessing its use the tv the app...log in...just cant see an app easy to use for e.g....nana

  • BT (British Telecom) Outage Map (19)Kelly 🌻🤪 (@Mrsburchybear) reported

    @bt_uk problem with WiFi again! Same as last night. Have sent dm.#northnorfolk #btwifi

  • BT (British Telecom) Outage Map (20)Crearios (@UT2K44L) reported

    @bt_uk idea no.2: contact details are held for customers. If you know there's an issue that affects a specific customer base, send broadcast messages to keep those customers updated as issue remediation steps are assigned and completed

  • BT (British Telecom) Outage Map (21)Adwoa Ramsay (@adrockrams) reported

    @SkyUK why is your internet network so bad man?! Our connection will just drop for no reason. I’ve been saying I’m gonna leave for a while but I think it’s time. Let me go check @bt_uk or @EE cause bad Wi-Fi in 2022 ain’t it! Kmt

  • BT (British Telecom) Outage Map (22)✨Kittea (Emma) | 🏳️‍🌈 #Pride #LoveIsLove ❤️💜💙 (@MerKittea) reported

    @bt_uk Hi Ash. So I recently joined you - yay! - and I need to activate the BT ID so it asks me for my birth date, but when I choose this from the drop down menu, it tells me it's incorrect. We've tried multiple links, resetting passwords. They're raising it level 2 technical now. 😓

  • BT (British Telecom) Outage Map (23)Hannah Clarke (@hannahcathy86) reported

    @bt_uk Disgusted with continuous connectivity issues and being told by bt helpdesk there is no issues in the area when other resources tell us otherwise. Now left without Internet in the house for at least 24 hours. Great service to be working from home!!!

  • BT (British Telecom) Outage Map (24)Ben (@b3nsss) reported

    @bt_uk you really are incompetent. What started out as a simple move (number and services) is still unresolved 10 weeks later, and my mum still has no landline. Literally nothing from you in the last 2 weeks (email stated the line was live) it’s not, are you planning on a fix?

  • BT (British Telecom) Outage Map (25)tom hopkins (@TomHopkinsss) reported

    @bt_uk I just wanted to say how appalled I was by your ‘company decision’ over a complaint today. I also found it baffling how the original person I spoke too also then handled the complaint, This isn’t very impartial? A company like yourselves should be aware of TCF.

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BT (British Telecom) Outage Map (2024)
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